Friendly tech people in Bristol

One friendly team for your whole digital world.

IT support, web design and social media, all looked after by real people who explain things in plain English.

Get in touch See how we help

📞 Real people on the phone 😌 Zero tech knowledge needed

E

ESC IT

Three ways we look after you.

🛟

IT Support

Slow computers, dodgy email, "it just stopped working." We calmly sort it, no question too small.

Deep dive →

🎨

Web Design

Websites that look gorgeous and quietly do their job, built, explained, and looked after.

Deep dive →

2012

Looking after Bristol since

3

services, one friendly team

100%

plain English, zero jargon

0 queues

tickets, hold music or faff

Also from ESC IT

More ways we can help.

📡 Telecoms — broadband & VoIP →

📧 Microsoft 365 & Email →

🤝 CRM with CRMit ↗

Our promise

No tickets. No jargon. No making you feel daft.

We look after people who'd rather not think about tech at all — and that's completely fine. You won't be logging a ticket or waiting in a queue. You'll just talk to someone who knows you, explains things in normal words, and genuinely doesn't mind helping.

📞 Real people on the phone 💬 WhatsApp us anytime ✉️ Email that gets answered 😌 Zero tech knowledge needed

Kind words

People stick with us — here's why.

We're proud that most of our customers come from a friendly recommendation. Don't just take our word for it — read what real customers say.

★★★★★

Our customers rate us on Trustpilot and Google. Have a read of their honest reviews, or add your own.

⭐ Read our Trustpilot reviews Reviews on Google

Sister company

Need a CRM? Meet CRMit.

Keeping track of your customers shouldn't be a headache. Our sister company CRMit builds simple, friendly customer management that works the way you do — with the same relaxed support you'd expect from us.

crmit.app

Customers, sorted.

One tidy place for your contacts, conversations and to-dos — without the corporate faff.

Visit crmit.app →

🛟 IT Support

Like having a techy mate on speed dial.

When something stops working, you don't want a ticket number — you want it fixed. Message us and a real person jumps on it, then explains what happened in words that actually make sense.

Get help now How it works

E

ESC IT

If it's plugged in, we can probably help.

From "it's running really slow" to "I think I've been hacked" — here's the everyday stuff we sort all the time.

💻

Slow computers

That laptop that takes ten minutes to wake up? We'll get it feeling sprightly again.

✉️

Email gremlins

Won't send, won't receive, gone weird on your phone — email is our bread and butter.

📶

Wifi & networks

Dead spots, dropouts and "why won't it connect" — sorted, in plain English.

🔒

Security & backups

Quietly keeping your stuff safe and backed up, so a bad day stays a small one.

🖨️

Printers & devices

The classic nemesis. New laptop, phone or printer to set up? We'll handle it.

🧩

Everything else

Not sure who to ask? Ask us. If we can't fix it, we'll know someone who can.

How it works

Three steps. No faff.

1

You get in touch

Call, WhatsApp or email — whatever's easiest. Tell us what's up in your own words.

2

We jump on it

A real person picks it up straight away, often fixing it remotely while you make a cuppa.

3

Sorted & explained

It works again — and we tell you what happened simply, so it's less scary next time.

IT services

Whatever your IT needs, we've got it covered.

From a one-off fix to looking after everything for you — explore the ways we can help.

Remote IT Support →

Onsite IT Support →

Managed IT →

Server Support →

Cyber Security →

Web Filtering →

Microsoft 365 & Email →

Email Signatures →

Microsoft 365 Backup →

Microsoft AVD →

Backups & Recovery →

Networking & WiFi →

IT Equipment →

Simple pricing

Pay-as-you-go, no nasty surprises.

Our simple pricing makes it easy to understand — no long-term contracts, just pay-as-you-go.

Remote / Offsite IT Support

Quick, instant help using our remote-access software.

£60

per hour

Quick, instant support using our remote-access software
Perfect for small or quick issues that can be done remotely
Support is provided in 30-minute blocks

Call us →

Business / Onsite IT Support

Book an engineer to visit you at your business.

£75

per hour

Book an engineer to visit you onsite at your business
For issues that can't be dealt with remotely
Billed in 60-minute blocks with no call-out costs

Call us →

Managed IT

Or fix your costs with unlimited support.

Fixed monthly costs for unlimited remote support. Minimum three-month contract so our regular updates can keep your machines secure. Minimum ten devices.

Unlimited IT Support

For your computers & laptops.

from£30

per device, per month

Unlimited support to help with IT issues on your device
Managed updates to keep the machine fully updated & secure
Quick, instant support using our remote-access software
Onsite support charged at £75 per hour where needed

Call us →

Unlimited Server Support

For your business servers.

from£75

per server, per month

Your server remotely monitored for security & uptime
Unlimited support to help with IT issues on your server
Onsite support charged at £75 per hour where needed

Call us →

Got fewer than ten devices? No problem — call us for smaller packages, from £50 per machine and £100 per server.

Tech worries you can hand over.

Whether it's a one-off panic or someone to keep an eye on everything for you, we're here — friendly, patient and never too busy to help.

Talk to a human

🛡️ Web Filtering

A safer internet, automatically.

Quietly block the harmful and the distracting — adult content, malware, gambling and more — across every device on your network. Simple to switch on, easy to tailor, and looked after by the same friendly team. Perfect for schools, businesses and families at home.

Get protected See setups

🛡️

Why web filtering

Peace of mind, without the faff.

Our filtering works at the network level, so it protects every phone, tablet, laptop and games console — with no software to install on each device.

🔞

Block the nasty stuff

Adult content, gambling, weapons and self-harm sites are stopped before they ever load — with SafeSearch enforced on Google, Bing and more.

🦠

Stop malware & scams

Known malicious and phishing domains are blocked automatically, helping keep your computers and network safe.

🎛️

Tailored to you

Choose from over 25 categories — turn on exactly what you need for your school, business or family, and change it anytime.

⏱️

Up in minutes

No hardware, no fuss. We set it up for you and explain how it works in plain English — then keep an eye on it.

Recommended setups

Not sure what to block? Start here.

Sensible starting points that we tailor to you. Every setup can be fine-tuned — add or remove categories whenever you like.

🏫

Schools

Helps meet your safeguarding duties (KCSIE) and keeps pupils focused on learning.

Adult Proxy & VPNs Gaming Social Network Academic Fraud

Add Artificial Intelligence to block AI chatbots and essay generators if needed.

🏢

Businesses

Balance security with productivity — tuned to how each team works.

Adult Malicious Social Network Video Streaming

Tighten or relax categories per department — marketing might need social, the warehouse might not.

Free

👨‍👩‍👧

Families

A safer internet at home — completely free for families.

Adult Malicious Self Harm SafeSearch

Our free family filter takes minutes to set up. We're happy to talk you through it — no charge, no catch.

🏛️

Meets CIPA

The Children's Internet Protection Act (CIPA) requires K-12 schools and libraries receiving E-rate funding to put technology protection measures — web filters — in place. Our schools setup ticks that box.

🇬🇧

Supports UK safeguarding

For UK schools, our filtering helps you meet your Keeping Children Safe in Education (KCSIE) and Prevent duty obligations for appropriate online filtering and monitoring.

The full list

Everything you can filter.

Mix and match any of these categories to build exactly the level of protection you want.

🔞 Adult & Pornography

Blocks adult and pornographic content, including escort and illegal (CSAM) sites, and enforces SafeSearch on Google, Bing, DuckDuckGo and other search engines.

🌐 Adult Mixed Content

Blocks sites that mix adult material with everyday use, such as Reddit and some image-sharing domains.

🦠 Malicious

Blocks known malicious and blacklisted domains to help prevent attacks against your computer and network.

🧲 Torrents

Blocks torrent sites, including The Pirate Bay.

📁 P2P & File Sharing

Blocks peer-to-peer and file-sharing domains often misused for illegal and pirated content.

🕵️ Proxy & VPNs

Blocks proxy and VPN tools commonly used to get around the filter.

🔍 Search Engine

Blocks search engines where SafeSearch can't be enforced, allowing only Google, Bing, DuckDuckGo and Yandex.

📣 Ads & Tracking

Blocks ads and online trackers, including Google Ads, Mixpanel and similar ad-based services.

🎮 Gaming

Blocks online gaming sites.

🎰 Gambling

Blocks online gambling and betting sites.

💘 Dating

Blocks online dating sites.

👥 Social Network

Blocks social networks, including Facebook, X (Twitter) and others.

📻 Online Radio

Blocks online radio and music streaming, including Spotify and Pandora.

🔫 Weapons

Blocks sites that sell or promote weapons such as guns and knives.

🎬 Video Streaming

Blocks video-streaming services such as Netflix and Hulu.

💬 Instant Messaging

Blocks chat and messaging apps, including WhatsApp, Slack and ICQ.

💊 Drugs

Blocks smoking, CBD, cannabis and other drug-related websites.

🍺 Alcohol

Blocks beer, wine and other alcohol-related websites.

🩹 Self Harm

Blocks self-harm and suicide-related websites.

👙 Partial Nudity

Blocks partial nudity such as lingerie, swimwear and stock-photo sites.

⚠️ Extremism & Hate

Blocks extremist and hate-speech sites using the UK CTIRU database and other sources — covering racism, antisemitism, radicalisation and terror incitement.

🎓 Academic Fraud

Blocks essay-mill and "do my homework" services.

🤖 Artificial Intelligence

Blocks AI image and content generators such as ChatGPT.

🖥️ Remote Access

Blocks remote-access and remote-desktop tools.

📚 Manga

Blocks manga websites.

💻 Hacking

Blocks hacking-related websites.

Some newer categories are still in beta and being fine-tuned, so the odd site may slip through or be caught unexpectedly. We'll help you get the balance right.

Let's make your internet safer.

Tell us who it's for — a school, your business, or your family at home — and we'll recommend the right setup and get it working for you.

Talk to us

🎨 Web Design

Websites that look gorgeous and quietly do their job.

A site should win you customers, not just sit there. We design and build lovely, fast websites — then explain how it all works and stick around to look after it.

Get an instant estimate Start a project

https://yourbusiness.co.uk

What you get

The whole lot, handled for you.

You don't need to know your from your hashtags. We take care of the technical bits so you can get on with your business.

✨

Lovely design

A site that looks the part and feels like you — not a tired template everyone's seen.

⚡

Fast & mobile-ready

Quick to load and looks great on phones, where most of your visitors actually are.

✍️

Words that work

Stuck on what to say? We'll help you sound clear, warm and convincing.

🔍

Found on Google

The SEO groundwork so the right people can actually find you online.

🛠️

Looked after

Updates, backups and tweaks handled — no scary "your site is broken" emails.

📈

Built to grow

Need a shop, booking form or blog later? Easy. We build with room to grow.

Everything web

One team for your whole online presence.

From the first idea to the inbox it sends from — here's everything we can take off your plate.

Web Design →

WordPress Websites →

WooCommerce Shops →

Online Shops →

Bespoke Web Design →

Content Packages →

SEO →

WordPress Updates →

Web Hosting →

Domain Names →

Email →

Plays nicely with

The tools you already love, joined up.

Your website doesn't have to be an island. We connect it to the trusted services that take payments, send messages, manage bookings and run your books — so everything talks to everything.

💳 Payments

StripePayPalGoCardlessKlarnaApple PayGoogle Pay

💬 Messaging & email

TwilioMailchimpWhatsAppMicrosoft 365

📅 Bookings & forms

CalendlyMicrosoft BookingsGravity Forms

📊 Accounting

XeroQuickBooksSage

🚚 Shipping

Royal MailDPDParcelforce

🤝 CRM

CRMitHubSpotZapier

Using something that's not on the list? Just ask — if it has a way to connect, chances are we can hook it up.

How we build

A friendly four-step journey.

1

Chat

We get to know you, your business and what you actually need it to do.

2

Design

We mock it up so you can see and feel it before a line of code is written.

3

Build

We bring it to life — fast, polished and working beautifully everywhere.

4

Launch & care

We go live, show you the ropes, and keep it running sweetly afterwards.

Our work

Sites we're proud of.

Real sites, real businesses — click any to visit it live.

HR & Law · WordPress

Chime HR

A bright, confident site for an employment law & HR specialist.

Visit live site →

Trade Ecommerce · WooCommerce

Pebble Kitchens

A huge trade-only kitchen store with 500,000+ customisable products.

Visit live site →

Manufacturing · WordPress

Dirt Driver

A British pressure-washer manufacturer selling worldwide, with product PDFs.

Visit live site →

Veterinary · WordPress

The Downs Vets

A warm, modern overhaul for an independent vet practice after 10 years.

Visit live site →

Automotive · WordPress

Sandford Tyres

A sharp, practical site for a busy MOT, tyre & servicing garage.

Visit live site →

Health · WordPress

Sleepy Time Little One

A calm, reassuring site for a children's sleep consultant.

Visit live site →

Hospitality · Bookings

The Lazy Goose

Rooms & coffee house with online booking, for a charming village inn.

Visit live site →

Case studies

Real businesses, real results.

A recent favourite — with a couple more on the way.

https://chimehr.co.uk

The Chime HR website homepage designed by ESC IT

Web Design · WordPress

A clear, confident new home for Chime HR.

Chime HR are employment law and HR specialists who help small businesses stay compliant and look after their people. They needed a website that felt as approachable and expert as they are — and made it easy for visitors to understand their packages and get in touch.

We designed and built a bright, friendly site with their HR packages laid out clearly, a dedicated White Label HR section, and simple paths to make contact. It's easy for the team to keep up to date, looks great on every device, and gives a polished first impression that matches the quality of their advice.

✓ Clear, modern brand presence ✓ Easy to update themselves ✓ Mobile-friendly & fast ✓ Simple routes to enquire

Visit the live site →

https://pebblekitchens.co.uk

The Pebble Kitchens trade ecommerce website built by ESC IT

Trade Ecommerce · WooCommerce + custom

Half a million products, fully customisable.

Pebble Kitchens needed something serious: a trade-only online store where fitters and builders can configure kitchen units down to the last detail. We built a heavily customised WooCommerce platform that handles over 500,000 products, each one fully customisable, with trade accounts and a smooth ordering experience.

It's the kind of large-scale, bespoke build that proves a small, friendly team can deliver genuinely complex ecommerce — without losing the personal support our clients love.

✓ 500,000+ products ✓ Full per-item customisation ✓ Trade-only accounts ✓ Custom WooCommerce build

Visit the live site →

Got a site in mind? Let's make it.

Whether it's a fresh start or a tired site that needs love, tell us your idea and we'll make it happen — no jargon, no pressure.

Start a project

🧰 Free tools

Handy little free tools.

A growing set of genuinely useful tools we've built — free to use, no sign-up. Especially handy when you're on the phone to us for support.

🌐

My IP Address

Your public IP address — handy to read out when you call us for support.

IPv4Checking…

IPv6Checking…

💻

My Browser & System

What you're browsing on right now — useful for troubleshooting.

Browser—

System—

Screen—

Window—

🔐

Password Generator

Create a strong, random password in a click. Generated in your browser — we never see it.

Click generate…

🔧

Domain & DNS Report

Check any domain's DNS records, registration (WHOIS) details and email/security setup — nameservers, MX, SPF, DMARC, Google verification and more — all in one go.

Need a hand right now?

Our tools are here to help you help yourself — but a real person is only ever a phone call away.

Get in touch

🛟 Remote support

Let's get you sorted.

Pop the secure support app on your computer and we can take a look for you — with your permission, while you watch. It's quick, safe, and you're always in control.

⬇️ Download the support app

Powered by TeamViewer · works on Windows & Mac

How it works

Three easy steps.

1

Download the app

Click the button above to download our secure support app, then open the file to run it.

2

Give us a call

Ring us on 01275 59 58 59 and we'll talk you through it — no rush.

3

We connect & help

Run the app so we can connect, then sit back while we sort it — you can watch the whole time.

Stuck on the download?

No problem at all — give us a ring and we'll walk you through every step, slowly and clearly.

📞 01275 59 58 59

🚀 Starting out

Starting a business? Here's the lot to sort.

Exciting times! But there's a fair bit to think about when you're setting up. Here's a friendly, jump-around checklist of the essentials — and the good news is you can get nearly all of it from one local team that actually explains things. (That's us. 👋)

Get a hand setting up See the checklist

🚀

The checklist

Everything worth thinking about.

Tap any “we can help” link to see how we'd sort it — they open in a new tab so you don't lose your place.

🏷️

A name & domain

Pick a memorable name and grab the matching web address before anyone else does — ideally the .co.uk and the .com.

We can help: Domain Names →

🎨

A website

Your shop window. Even a smart, simple site builds instant trust and helps the right people find and choose you.

We can help: Web Design →

✉️

Professional email

[email protected] looks far more credible than a free Gmail or Hotmail address — and it's not expensive.

We can help: Microsoft 365 →

☎️

A business phone

Keep work and personal separate with a proper business number you can answer from your desk, mobile or laptop.

We can help: VoIP Phone Systems →

🌐

Broadband

Reliable internet is the backbone of everything you'll do. Get proper business-grade broadband from day one.

We can help: Business Broadband →

🤝

CRM software

Keep every customer, conversation and follow-up in one tidy place from the very start — you'll thank yourself later.

We can help: CRMit ↗

💻

Computers & IT

The right kit, set up properly and kept secure, so tech is a help and never a headache.

We can help: IT Support →

🔒

Security & backups

Protect your business and your customers' data from day one. It's far easier than picking up the pieces later.

We can help: Cyber Security →

📣

Social media

Start building an audience early. Show up, sound like you, and let people get to know your new business.

We can help: Social Media →

🔍

Getting found on Google

A bit of SEO groundwork helps the right customers discover you exactly when they're searching for what you do.

We can help: SEO →

🛒

Taking payments

Selling products or services online? A simple shop or payment setup makes it effortless for customers to buy.

We can help: Online Shops →

✨

Smart tools & AI

Work smarter from the start with sensible automation and AI that quietly saves you time — no hype required.

We can help: AI for Business →

The best bit? It's all under one roof.

Domain, website, email, phone, IT, security, social and more — sorted by one friendly Bristol team who'll explain everything in plain English. Let's get your new business off to a flying start.

Let's get started

✨ AI for Business

AI for your business, minus the hype.

Everyone's talking about AI — but what can it actually do for you? We cut through the buzzwords and help you use it in genuinely useful, down-to-earth ways. No robots taking over, promise.

Have a chat about AI See what it can do

🤖

What AI can do

Practical AI, not science fiction.

Forget the scary headlines. Here are the genuinely useful ways we help real businesses put AI to work.

💬

Smart chatbots

Answer customer questions on your website 24/7 — in your tone, never robotic.

⚙️

Automate the boring bits

Let AI handle repetitive admin and data entry, freeing your team for the good stuff.

🧑‍💻

Microsoft Copilot

Get far more from the 365 tools you already pay for — Word, Excel, Teams and Outlook.

✍️

Content, faster

Draft posts, emails and copy in seconds — still sounding genuinely like you.

📊

Make sense of data

Spot trends, answers and opportunities hiding in your numbers.

🛠️

Custom AI tools

Little bespoke tools built around the exact way your business works.

Our approach

Sensible, safe and refreshingly honest.

🧭

Plain-English advice

We'll tell you honestly what's worth doing — and what's just hype to ignore.

🔒

Safe with your data

Privacy and security come first. We set things up responsibly, the proper way.

🤝

We hold your hand

We set it up, train your team and stick around — no being left to figure it out.

🐢

Start small

No giant scary projects. We start with one useful win and build from there.

Not sure where to start? That's completely normal.

Most people aren't sure what AI can do for them yet — and that's exactly what we're here for. Let's have a relaxed, no-jargon chat about your business and find one genuinely useful place to begin.

Book a friendly chat

📡 Telecoms

Broadband & phones that just work.

Fast business broadband, modern cloud phone systems and mobile — all looked after by the same friendly local team that handles your IT. One number to ring, no jargon, no run-around.

Get a quote See services

📡

Telecoms services

Everything to keep you connected.

Old phone lines are being switched off — we'll get you onto a faster, cheaper, future-proof setup without the hassle.

Business Broadband →

VoIP Phone Systems →

Business Mobile →

Phone Lines & Calls →

One team for IT, web and telecoms.

No more being passed between providers. Tell us what you need and we'll join it all up — simply, and in plain English.

Talk to us

🛟 IT Support

Microsoft 365, sorted for you.

Professional email, Office apps, and — set up properly, looked after, and explained in plain English. Pick the plan that fits, and we'll handle the rest.

Plans

Choose your Microsoft 365 plan.

Save ~15% paid annually

All prices are per user, per month, and exclude VAT. Draft pricing — we'll confirm your exact plan and price. Teams licensing may be sold separately by Microsoft.

Compare

What's in each plan?

Feature	Exchange OnlinePlan 1	BusinessBasic	BusinessStandardPopular	BusinessPremium
Business email, 50 GB mailbox	✓	✓	✓	✓
Email at your own domain	✓	✓	✓	✓
Web & mobile Office apps	—	✓	✓	✓
Microsoft Teams	—	✓	✓	✓
1 TB OneDrive cloud storage	—	✓	✓	✓
SharePoint & Bookings	—	✓	✓	✓
Desktop Office apps (Word, Excel…)	—	—	✓	✓
Webinars & 300-person meetings	—	—	✓	✓
Advanced security (Defender)	—	—	—	✓
Device management (Intune)	—	—	—	✓
Cyberthreat & data protection	—	—	—	✓

Not sure which plan you need?

That's exactly what we're here for. Tell us a bit about your team and we'll recommend the right fit — and set it all up for you.

Get friendly advice

🎨 Web Design

Get an instant estimate.

Build your ideal website below and watch the price update live. It's a friendly ballpark — we'll always confirm with a proper quote. No email needed, no catch.

How many pages do you need?

1 page

3 pages

5 pages

10 pages

5

pages on your site

Add a few extras?

Online shopSell products online

+£600

Logo & brandingA fresh look to match

+£250

SEO setupGet found on Google

+£300

Content writingWe write your words (per page)

+£75/pg

Need a domain name?

.co.uk£9.99 / year

.com£15.99 / year

I already own oneFree

No domain—

Keep it running (monthly)

Web hostingFast UK hosting + free SSL

£7.49/mo

Updates & security packUpdates, backups, protection

£20/mo

Business email (Microsoft 365)Pro mailboxes from £5.10 each · compare plans →

0

email mailboxes

Monthly changes & supportSpread your tweaks across the year — £60/hour

0

hours per month

Your estimate

One-off build

£1,499

Then, per month

£27.49/mo

A friendly estimate only — we'll confirm with a no-pressure quote. Prefer to chat? Get in touch.

🎨 Web Design

Get in touch ← All web services

🌐

What's included

Everything you need, sorted.

Pricing

Simple, friendly pricing.

Let's talk it through.

No jargon and no pressure — just a friendly chat about what you need and how we can help.

Get in touch

📣 Social Media

Show up online and sound like you.

Posting consistently is exhausting when you're busy running a business. We keep your socials alive, on-brand and actually reaching the people who matter — so you don't have to.

Grow with us See the results

❤️ 1,248💬 86🔁 143

yourbrand Behind the scenes at the workshop today ✨ #madeinbristol

What we do

Your socials, sorted — start to finish.

From the idea to the post to the people who reply, we look after the whole thing in a way that still feels genuinely like you.

🗓️

Planning & posting

A simple plan and a steady stream of posts, so you're never staring at a blank screen.

📸

Content that fits

Photos, captions and graphics that look like you — warm, real and on-brand.

💬

Replies & community

We help keep on top of comments and messages so nobody's left hanging.

🎯

Smart ads

A little budget spent wisely to reach exactly the people you want to find you.

📊

Plain-English reports

What worked, what didn't, what's next — no vanity metrics or jargon.

🧭

A clear strategy

A sensible direction so your posting actually adds up to something over time.

Social services

Pick a hand, or hand us the lot.

Explore the bits we look after — most folks bundle them into one of our monthly packages.

Social Media Management →

Content Creation →

Community Management →

Paid Social & Ads →

Social Strategy →

Reporting & Analytics →

The results

Consistency that adds up.

3x

Simple monthly plans, no lock-in.

Pick the level that suits where you're at — and change your mind whenever. (Draft pricing — send me your real numbers and I'll set them.)

Starter

Keep things ticking over, beautifully.

from£199

per month

One platform of your choice
8 on-brand posts a month
Captions & hashtags written for you
Monthly plain-English report

Get started →

Growth

Show up properly and build momentum.

from£399

per month

Up to two platforms
16 posts a month, including reels/stories
Community management — replies & messages
Light ad management included
Monthly strategy catch-up

Get started →

Full Service

Hand us the lot and relax.

from£699

per month

Multiple platforms, fully managed
Unlimited posts & content creation
Full community management
Ad campaigns & budget management
Photo/video content days

Get started →

Not sure which fits? Give us a ring on 01275 59 58 59 and we'll happily talk it through — no hard sell.

Let's get you noticed.

Tell us about your business and where you'd love to be online. We'll take it from there — relaxed, friendly and all in your voice.

Grow with us

👋 About us

The friendly faces behind ESC IT.

We're a small, down-to-earth Bristol team who genuinely love helping people with the tech side of life and business — minus the eye-rolling, the jargon and the big agency price tags.

Say hello What we believe

2012

Helping Bristol since

3

services, one team

😌

zero jargon, always

📍

proudly Bristol-based

Our story

Tech help, the way it should be.

ESC IT started back in 2012 with a simple idea: that getting help with your tech shouldn't be stressful, confusing or make you feel daft. Too many people had been burned by support that talked down to them, hid behind ticket numbers, or vanished the moment the invoice was paid.

So we built something different — a friendly local team you can actually call, who explain things in plain English and genuinely don't mind the "silly" questions (there's no such thing). Over the years we've grown to look after people's computers, websites, social media and telecoms too, but the promise has never changed: nothing is ever too much trouble.

Today we help businesses and individuals right across Bristol and beyond — and most of them came to us through a friendly recommendation, which is just how we like it.

Our journey

Busy since 2012.

A few of the milestones that got us to where we are today.

January 2012

We were born

And we're live! ESC IT is born and ready to help clients with their IT & web.

January 2013

Our 1st birthday

One year of business in the books. A steady year — but we made it.

October 2016

We expand into CRM

We built our own CRM to run our business better. So many customers loved it that we now offer it as CRMit — a monthly licence for small businesses.

July 2017

Shared office space

We moved into shared desk space at The Cattlemarket in Winford, Bristol, as we kept growing.

April 2019

Our own office

Time to spread out — we moved into our own dedicated office in Blagdon, Bristol, with room to grow.

June 2019

We become ESC IT

We rebranded to ESC IT, splitting our services into clear pillars to make life simpler: Web Design, IT Support & CRM.

October 2019

Lewis joins the team

We took on Lewis as an apprentice web developer to expand our web services and help with the workload.

October 2020

Di takes on finances

Di joined the team to overhaul and look after the finance side of the business.

2022

A website refresh

Time for a tidy-up — we rebuilt our own site to keep things simple and easy to find.

2024

Home in Henleaze

We settled into our current home at Henleaze House Business Centre, Harbury Road, Henleaze — right in the heart of Bristol (BS9), and handy for customers across the city.

2026

A brand-new site

The one you're looking at — rebuilt from the ground up to be as friendly and helpful as we are.

What we believe

A few things we hold dear.

💬

Plain English, always

No jargon, no showing off. If we can't explain it simply, we haven't done our job.

🤝

Real relationships

You'll get to know us, and we'll get to know you. No call centres, no strangers.

🫶

Patient & kind

Everyone starts somewhere. We'll never make you feel rushed or silly for asking.

⚡

Genuinely helpful

We fix the problem in front of us and the ones you didn't know you had yet.

🏠

Local & loyal

Proudly Bristol-based and here for the long haul — long after the job's done.

💛

No nasty surprises

Clear pricing, honest advice, and we'll always tell you if you don't need something.

The team

The people you'll actually talk to.

No call centres and no strangers — just a small, friendly Bristol team who'll get to know you and your setup.

E

The IT crew

Patient problem-solvers who'll have you back up and running in no time.

S

The web team

Designers and builders who make lovely sites that actually work for you.

C

The social team

Friendly storytellers who keep your socials sounding genuinely like you.

Fancy a friendly chat?

Whether you need a hand today or just want to know how we could help, we'd love to hear from you. No pressure, no jargon — promise.

Get in touch

💳 Payments

Easy ways to pay your invoice.

We offer a range of payment methods so you can settle up whichever way suits you best. Got a question about a bill? Just give us a shout.

🏦 BACS / Bank Transfer

Send us a payment via your own bank, using the details below.

Sort code: 60-83-71
Account no: 68225140
Account holder: ESC IT
Reference: your invoice number
Bank: Starling Bank

Questions? Contact us →

Easiest

🔁 Direct Debit

Set up a Direct Debit for a one-off payment or recurring monthly packages.

Great for ongoing managed-IT and care packages
Payments can be taken 7 days from sign-up date
Safe and simple, powered by GoCardless

Set up Direct Debit →

💳 Debit / Credit Card

Pay securely online by card, right now.

Secure online card payment
We accept most UK cards, including American Express
Quick and easy — no account needed

Pay by card →

✉️ Cheque

Prefer the traditional way? That's absolutely fine.

Make the cheque payable to "ESC IT"
Post it to our HQ:
ESC IT, Henleaze House Business Centre, 13 Harbury Road, Henleaze, Bristol, BS9 4PN

Questions? Contact us →

📝 Blog

Tips, news & honest advice.

Plain-English reads from the ESC IT team — no jargon, no scare tactics, just genuinely useful stuff.

📝 Blog

← All posts

📄 Legal

📍 Bristol IT Support

IT support in Bristol, from real people who pick up the phone.

Friendly, jargon-free IT support for Bristol businesses — remote, onsite and fully managed. We're a local team based in Henleaze, so help is genuinely round the corner.

Get in touch Get a quote

🛟

We're ESC IT, a small, friendly IT support company based in Henleaze, Bristol (BS9). Since 2012 we've looked after the computers, email, security and day-to-day tech headaches of businesses right across Bristol and the surrounding area.

There are no tickets to raise and no hold music to sit through — you just call, WhatsApp or email, and a real person who knows you and your setup sorts it. For trickier jobs we'll hop on remotely, and when something needs hands on a keyboard we'll come to you, with no call-out fees.

Why us

Why local businesses choose ESC IT.

📍

Genuinely local

Based in Henleaze, we know Bristol and can be on site quickly when you need us in person.

🚫

No tickets, no jargon

Call, WhatsApp or email and a real person helps — in plain English, every time.

⚡

Fast remote help

Most issues are fixed in minutes by securely hopping onto your screen.

🛡️

Kept secure & updated

Managed support keeps your machines patched, protected and quietly looked after.

What we offer

Our IT support services

Remote IT Support →

Onsite IT Support →

Managed IT →

Cyber Security →

Server Support →

Backups & Recovery →

Common questions

Frequently asked questions

We support businesses across Bristol — including Clifton, Henleaze, Westbury-on-Trym, Redland, Bishopston, Bedminster, the city centre and the wider BS postcodes, plus North Somerset and South Gloucestershire.

Let's have a friendly chat.

No jargon and no pressure — just a real, local person ready to help.

Get in touch

💡 Jargon Buster

Tech, in plain English.

Hosting, OneDrive, DNS, phishing… the tech world loves a bit of jargon. Here's a friendly, no-nonsense glossary explaining the words you'll bump into — no question is ever too daft.

🔍

Still scratching your head?

That's exactly what we're here for. Ask us anything — we promise to explain it like a human, not a manual.

Ask a question

💡 Jargon Buster

Want a hand with this?

We sort this kind of thing for Bristol businesses every day — in plain English, with no pressure.

Get in touch

← Back to the glossary

404

Hmm, that page has wandered off.

Don't worry — these things happen, and it's definitely not your fault. Let's get you back to somewhere useful.

Back to home Get in touch

Or jump straight to: IT Support · Web Design · Social Media

One friendly team for your whole digital world.

Three ways we look after you.

IT Support

Web Design

Social Media

Curious about AI for your business?

More ways we can help.

No tickets. No jargon. No making you feel daft.

People stick with us — here's why.

Need a CRM? Meet CRMit.

Customers, sorted.

Like having a techy mate on speed dial.

If it's plugged in, we can probably help.

Slow computers

Email gremlins

Wifi & networks

Security & backups

Printers & devices

Everything else

Three steps. No faff.

You get in touch

We jump on it

Sorted & explained

Whatever your IT needs, we've got it covered.

Pay-as-you-go, no nasty surprises.

Remote / Offsite IT Support

Business / Onsite IT Support

Or fix your costs with unlimited support.

Unlimited IT Support

Unlimited Server Support

Tech worries you can hand over.

A safer internet, automatically.

Peace of mind, without the faff.

Block the nasty stuff

Stop malware & scams

Tailored to you

Up in minutes

Not sure what to block? Start here.

Schools

Businesses

Families

Meets CIPA

Supports UK safeguarding

Everything you can filter.

🔞 Adult & Pornography

🌐 Adult Mixed Content

🦠 Malicious

🧲 Torrents

📁 P2P & File Sharing

🕵️ Proxy & VPNs

🔍 Search Engine

📣 Ads & Tracking

🎮 Gaming

🎰 Gambling

💘 Dating

👥 Social Network

📻 Online Radio

🔫 Weapons

🎬 Video Streaming

💬 Instant Messaging

💊 Drugs

🍺 Alcohol

🩹 Self Harm

👙 Partial Nudity

⚠️ Extremism & Hate

🎓 Academic Fraud

🤖 Artificial Intelligence

🖥️ Remote Access

📚 Manga

💻 Hacking

Let's make your internet safer.

Websites that look gorgeous and quietly do their job.

The whole lot, handled for you.

Lovely design

Fast & mobile-ready

Words that work

Found on Google

Looked after

Built to grow

One team for your whole online presence.